Key features such as unified routing and assignment capabilities leverage rule-based and machine learning classification to ensure incoming work items are routed to the best-suited agent or queue.
In a few simple steps, they can export attendee data and view customer segments created in Dynamics 365 Marketing based on audience attendance.
Also, discover how and are using these event management capabilities in the real world to improve engagement with event attendees.
Teams has fully arrived For organizations looking for a cloud-based collaborative workspace for their distributed users, Microsoft Teams has arrived as the leading solution.